Return & Exchange Policy

You have a 30-day window from when you receive your item to initiate a return or exchange. For a return or exchange to be valid, the item must adhere to the following conditions:

  • The item should remain in its original condition.
  • It should not have been worn or used.
  • All original tags must be intact, and it should be in its initial packaging.
  • A receipt or proof of purchase will be required.

Return/Exchange Policy Details:

Accepted Reasons for Returns/Exchanges:

We process returns and exchanges under the following circumstances:

  • If the received product is damaged or incomplete.
  • For loose moissanite diamonds (not jewelry), returns or exchanges are allowed for:
    • Change of preference.
    • Personal dissatisfaction with the product.
    • Incorrect size ordered.

How to Request a Return/Exchange:

For initiating a return or exchange, please reach out to us. Upon approval of your request, we'll furnish you with a return shipping label and clear guidelines on packaging and dispatch. Please be informed that unsolicited returns without our prior consent will not be accepted.

Shipping & Delivery Information:

We are committed to providing a seamless shipping experience irrespective of your location. Our efficient team ensures swift processing of your order and timely delivery.

Estimated Delivery Time:

Anticipate receiving your order within 2-3 business days post-shipment.

Your satisfaction is paramount to us. Should you have any questions or need further clarification, feel free to contact us.