Return & Exchange Policy
You have a 30-day window from when you receive your item to initiate a return or exchange. For a return or exchange to be valid, the item must adhere to the following conditions:
- The item should remain in its original condition.
- It should not have been worn or used.
- All original tags must be intact, and it should be in its initial packaging.
- A receipt or proof of purchase will be required.
Return/Exchange Policy Details:
Accepted Reasons for Returns/Exchanges:
We process returns and exchanges under the following circumstances:
- If the received product is damaged or incomplete.
- For loose moissanite diamonds (not jewelry), returns or exchanges are allowed for:
- Change of preference.
- Personal dissatisfaction with the product.
- Incorrect size ordered.
How to Request a Return/Exchange:
For initiating a return or exchange, please reach out to us. Upon approval of your request, we'll furnish you with a return shipping label and clear guidelines on packaging and dispatch. Please be informed that unsolicited returns without our prior consent will not be accepted.
Shipping & Delivery Information:
We are committed to providing a seamless shipping experience irrespective of your location. Our efficient team ensures swift processing of your order and timely delivery.
Estimated Delivery Time:
Anticipate receiving your order within 2-3 business days post-shipment.
Your satisfaction is paramount to us. Should you have any questions or need further clarification, feel free to contact us.